Shipping Policy
Effective Date: April 28, 2026
Processing Time
All orders are processed and handed over to our fulfillment partner (Zendrop) within 1–2 business days.
All orders are processed and handed over to our fulfillment partner (Zendrop) within 1–2 business days.
Shipping Times & Costs
Shipping times vary depending on your location:
You will receive a tracking number via email as soon as your order ships. You can track your package directly through the link provided.
Shipping times vary depending on your location:
- United States: 5–12 business days (most orders arrive within 7–10 days)
- Canada: 7–14 business days
- International: 10–20 business days
- Calculated at checkout based on weight and destination
- We offer free shipping on orders over $35 (US only)
- Express shipping options may be available at checkout for faster delivery
You will receive a tracking number via email as soon as your order ships. You can track your package directly through the link provided.
Shipping Delays
During peak seasons or due to carrier delays, shipping times may be longer than usual. We appreciate your patience.
During peak seasons or due to carrier delays, shipping times may be longer than usual. We appreciate your patience.
International Orders
Customers are responsible for any customs duties, taxes, or import fees charged by your country. These are not included in the shipping cost.
Customers are responsible for any customs duties, taxes, or import fees charged by your country. These are not included in the shipping cost.
Order Changes / Cancellations
We can only cancel or modify orders if they have not yet been processed. Please contact us as soon as possible if you need to make a change.
We can only cancel or modify orders if they have not yet been processed. Please contact us as soon as possible if you need to make a change.
Questions?
If you have any questions about shipping, please contact us at support@groompawhub.com.
If you have any questions about shipping, please contact us at support@groompawhub.com.
Thank you for shopping at GroomPawHub!